The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in public areas
Parking
Paid parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Free Wi-Fi in public areas
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Golf course
Services
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Indoor swimming pool
Sun loungers
Leisure/ TV room
Sauna
Steam room
Room features
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Room decor
Curtains
Show more
Location
National Exhibition Centre,
Bickenhill,
United Kingdom,
B40 1PP,
West Midlands
Map view
National Exhibition Centre,
Bickenhill,
United Kingdom,
B40 1PP,
West Midlands
City landmarks
Event hall
National Exhibition Centre
980 m
Museum
The National Motorcycle Museum
4.9
km
Event hall
Resorts World Arena
1.3
km
Shopping Area
Resorts World Birmingham
1.3
km
Genting Arena
1.3
km
Casino
Genting International Casino
710 m
Pendigo Way Resorts World Birmingham
The Vox Conference Centre
890 m
Birmingham NEC
640 m
Perimeter Rd
National Exhibition Centre Genting Arena
710 m
Event hall
NEC Hall 9
710 m
Casino
Genting Casino
710 m
Cineworld
710 m
LG Arena
730 m
Crufts Dog Show
780 m
Pendigo Lake
880 m
Church Of Saint Peter
1.4
km
ICC Mall
1.1
km
Take Off
1.1
km
Church
St Peter's Church
1.4
km
Birmingham Business Park
1.8
km
Church of Saint Mary and Saint Bartholomew
3.0
km
Park
Elmdon Park
3.3
km
Elmdon Church
3.4
km
St Leonards
2.6
km
Golf Course
Stonebridge Golf Club
3.4
km
21 Bickenhill Ln
Birmingham Airport Viewing Area
2.9
km
Marston Green Baptist Church
2.8
km
Church
St James' Church
3.6
km
Coventry Road Bickenhill
National Conference Centre
4.9
km
Farm
Middle England Farm Alpacas
8.3
km
Nearby
Pendigo Way Resorts World Birmingham
The Vox Conference Centre
370 m
Casino
Genting International Casino
310 m
Restaurants
Metropole Lounge Bar
420 m
Pendingo Way Hilton Birmingham Metropole
The Grill
420 m
Pendigo Way National Exhibition Centre
Gourmet Burger Kitchen
850 m
Unit LG04
Miller & Carter Resorts World
820 m
Pendigo Way
Sky By The Water
1.3
km
Pendigo Way Resorts World Birmingham
Pizza Express Resorts World
760 m
Resorts World
Costa
990 m
Unit Su20a Su20a Resorts World Birmingham Pendigo Way
TGI Fridays
760 m
Unit Resorts World Birmingham 01 Pendigo Way Resorts World
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Spacious Rooms
Friendly Service
Poor Cleanliness
Ongoing Renovations
6.4/10
Nice
Rooms
6.1
Location
7.3
Service
7.2
Dining
6.0
Guest reviews
6.4/10
based on 12 reviews
3.5/5
based on 6691 reviews
7.6
7.6/10 based on 5758 reviews
#95 of 129 hotels in Birmingham based on Tripadvisor
Charles
United States,
May
2024
7.2/10
The hotel has its highs and lows. The rooms were spacious with comfy beds and a Juliet balcony, but cleanliness was an issue with cigarette ends scattered about. The service was excellent with friendly and engaged staff, though the ongoing renovations impacted the overall experience. The location was convenient for the NEC, but construction work detracted from the ambiance. The dining options were varied and pleasant, while some areas felt overcrowded. Overall, a mixed experience with room for improvement.
Rooms
7.0
The rooms offered ample space, a nice bathroom, and comfortable beds, but cleanliness was lacking with cigarette ends present.
Service
8.0
The service was great, with friendly and helpful staff, despite some disruptions due to ongoing renovations.
Location
6.0
The location was convenient for the NEC, but the presence of construction work took away from the overall experience.
Dining
8.0
The dining experience provided plenty of options, but certain areas felt overcrowded.
Facilities
7.0
The facilities were generally good, but ongoing renovations impacted the overall guest experience.
Spacious Rooms
Poor Cleanliness
Julie
United Kingdom,
April
2024
6.8/10
The hotel had some drawbacks like small rooms, lack of privacy in changing areas, and a leaking toilet, but the friendly staff and convenient location near NEC were great highlights.
Rooms
6.0
The rooms were a bit tired and smaller than expected for a king deluxe room, and the leaking toilet was a nuisance.
Service
7.0
The staff, from reception to the bar and catering, were all excellent despite some slow service in the cafe area.
Location
8.0
The location next to the NEC is ideal for event attendees, but the smell of chlorine near the pool could be bothersome.
Dining
7.0
The dining experience was a mix of fantastic room service and bar meals along with ordinary food that could have been hotter.
Facilities
6.0
The hotel offers a variety of amenities like a gym and bar but lacks some modern touches for a better guest experience.
Thomas
United Kingdom,
March
2024
6.6/10
The hotel is convenient for large groups to meet up and was perfect for the NEC and Resorts World. The staff were excellent but there were some room issues. The dining experience was overpriced, and the location is amongst standard buildings of the NEC area.
Rooms
7.0
My room was fine, but my colleague had some issues with the hotel manager entering in the middle of the night and the room not being ready on time. It was uncomfortably warm given the high temperatures outside. Initially, the room quality wasn't impressive for a returning guest.
Service
7.0
The staff were friendly and helpful throughout our stay. However, they failed to acknowledge our request for a triple room and were slow to clean up after guests in the dining area.
Location
8.0
The hotel's location was ideal for the NEC, and the staff interaction was fantastic. The Gild Bar was a lovely area for relaxation but being cautious about room bookings is crucial to avoid disappointment.
Dining
5.0
While the freshly baked European bread was a highlight, the dining experience was expensive, especially given the limited options and the hastiness of service.
Facilities
6.0
Great Location
Room Issues
John
United Kingdom,
February
2024
6.4/10
The hotel had basic rooms with ample space and amenities but lacked the Hilton standards in decor and lighting. The service was good but understaffed, leading to long queues. The location was convenient for the arena but noisy in the early morning. The dining was overpriced, especially considering the basic room rate. The facilities were satisfactory.
Rooms
6.0
The rooms were spacious and had all the basic amenities, although the decor and lighting were subpar.
Service
7.0
The service was friendly but understaffed, resulting in long queues.
Location
7.0
The hotel's location was convenient for the arena but suffered from noise disturbance in the early hours.
Dining
5.0
The dining options were overpriced, especially considering the room rate.
Facilities
7.0
The facilities provided were satisfactory for a comfortable stay.
Arthur
United Kingdom,
January
2024
5.0/10
Upon arrival, I was faced with a room that resembled a scene from a horror movie - a disgustingly stained mattress, broken curtains, shabby furniture, and a badly stained carpet. The bathroom wasn't any better with dirty sanitary items left around. The air conditioning was barely circulating in the room, adding to the discomfort.
Rooms
5.0
The room was a complete nightmare with multiple cleanliness and maintenance issues.
Service
7.0
While the shuttle service was helpful, the prices for drinks were exorbitant. The staff, however, were friendly and welcoming, despite a mix-up with our room booking.
Location
5.0
The proximity to the NEC expeditions was convenient, but the hotel itself was in dire need of a makeover.
Dining
5.0
Eating arrangements were subpar, with guests forced to dine in an overcrowded lounge. The overall dining experience was lackluster without even the option for breakfast.
Facilities
5.0
The facilities were lacking and did not meet expectations for a comfortable stay.
Lisa
United Kingdom,
December
2023
5.4/10
The hotel room was spacious enough for two people but felt worn down and did not meet the standards expected from a Hilton brand hotel. It should have had a double bed and a separate living space for more comfort and functionality.
Rooms
5.0
The room was spacious enough for two people but felt worn down and did not meet the standards expected from a Hilton brand hotel.
Service
7.0
The service was generally good and friendly, but the drinks were quite expensive, which affected the overall experience.
Location
8.0
The location was perfect for our visit to the exhibition at the NEC, but the cleanliness due to dog owners not picking up after their pets was disappointing.
Dining
5.0
The dining experience was chaotic with no organization, and the pricing was not justified by the quality of the food and service.
Facilities
5.0
The facilities were lacking in organization and maintenance, affecting the overall convenience and enjoyment.
Francis
United States,
December
2023
7.2/10
My stay at the hotel was a bit of a mixed experience. The room was large and spacious with a great view of resorts world, which I loved! However, I found a lot of dirt and scrums around the room, which was quite disappointing. The service was overall good, but I had to wait an extra 10 minutes to check if my room was ready. The location was convenient to get to the NEC, but I had trouble sleeping due to noise. The dining experience was a bit chaotic with no clear seating available, but the food quality and service were excellent.
Rooms
7.0
The room was large and spacious with a great view of resorts world.
Service
7.0
The service was overall good, although I had to wait an extra 10 minutes to check if my room was ready.
Location
6.0
The location was convenient to get to the NEC, but I had trouble sleeping due to noise.
Dining
8.0
The dining experience was a bit chaotic with no clear seating available, but the food quality and service were excellent.
Facilities
8.0
The facilities were good overall.
Simon
United Kingdom,
December
2023
7.0/10
The hotel was comfortable and clean, with good facilities in the rooms, but decor felt a bit 'tired'. The location was brilliant for events at the NEC, although the exterior smoking area was a downside. The service was polite but had some shortcomings, and the dining experience varied in quality and value for money.
Rooms
8.0
The rooms were clean and the facilities good, but a bit 'tired' in decor.
Service
6.0
The service was polite overall, but lacked guidance on room location.
Location
9.0
The hotel's location was fantastic for events at the NEC, with beautiful surroundings, although the smoking area at the front was a drawback.
Dining
5.0
The dining quality was mixed, with some aspects being reasonable but others not worth the price.
Facilities
7.0
The facilities offered were varied, but improvements needed in certain areas.
Jon
United Kingdom,
November
2023
6.2/10
The hotel has lovely staff and dealt with room issues promptly. However, the rooms need improvement, particularly in cleanliness and maintenance. The location is great for event venues, but some areas feel outdated. Dining can be chaotic, and essential breakfast items were missing. Decent value for money overall.
Rooms
5.0
The rooms are in need of maintenance and better cleaning standards.
Service
9.0
The staff were quick to address our room concerns and were kind throughout our stay.
Location
7.0
The location is ideal for event venues, but some areas feel outdated.
Dining
5.0
Dining was chaotic and lacked essential breakfast items.
Facilities
6.0
Facilities were decent but could use improvement.
Helpful Staff
Chaotic Dining
James
United Kingdom,
September
2023
6.8/10
The hotel's location was excellent, close to the NEC and airport, making it ideal for attending events. The rooms were not as described and had some privacy issues, but the great location made up for it. The service was slow and had some issues with food handling. The dining options were good value, especially for the proximity to the train station. Overall, a convenient choice for those attending events in the area.
Rooms
6.0
The rooms were not as described with some privacy issues but the location made up for it.
Service
5.0
Service was slow and had some issues with food handling.
Location
9.0
The hotel's location was excellent, close to the NEC and airport, making it ideal for attending events.
Dining
8.0
Dining options were good value, especially for the proximity to the train station.
Facilities
7.0
The hotel had good facilities for those attending events in the area.
Convenient location
Privacy issues
George
United Kingdom,
September
2023
7.4/10
The hotel location is excellent for the Genting Arena and within walking distance of the train station. The rooms were spacious but a few issues like a draft and a smaller bed. Service was prompt in changing rooms, though lacking allergy awareness. Unfortunately, the public areas had some cleanliness concerns.
Rooms
7.0
The disabled room setup made showering difficult, with water spilling over the bathroom floor. A light wasn't working, but overall, the room was spacious.
Service
8.0
The staff took the time to resolve issues and were quick in changing rooms. However, there was a lack of understanding regarding allergies.
Location
7.0
The hotel's proximity to the Genting Arena and train station is a major plus. However, there were cleanliness issues in public areas.
Dining
8.0
Facilities
7.0
The hotel facilities were decent, with a gym and nice breakfast selections. Some cleanliness concerns in public areas.
Elsie
United Kingdom,
July
2023
7.8/10
The hotel is perfectly situated near everything we needed for a great weekend. However, it does look a little tired, and noise disruptions from outside can disturb your sleep. The location is brilliant for quick access to various attractions and venues, but it's a bit too close to the airport.
Rooms
7.0
The rooms were just not what I expected for the price paid. They were clean, but some details like a fridge from the last occupants were overlooked, and the noise from the beer cellar cooler on the flat roof made it hard to enjoy fresh air on warm evenings.
Service
9.0
The service was excellent, and the staff were very helpful. They had good knowledge of how the complimentary drinks vouchers worked, and everyone I encountered, whether in the bar or coffee bar, greeted me with a smile and was very friendly.
Location
8.0
The hotel's location was great for our weekend trip, just a quick walk to everything we wanted to see. However, there was quite a bit of noise disruption from outside in the early hours of the morning, which was annoying.
Dining
7.0
The dining experience was a mix of positives and negatives. The restaurant was lovely, and I enjoyed the Access lounge, but the service for £16 felt rushed, as my napkin and cutlery were cleared away before I finished my breakfast.
Facilities
8.0
The hotel facilities were good, with options like room service, dry cleaning, housekeeping, and laundry available, as well as pet amenities if needed.
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